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Terms & Conditions

 

  • Refunds can be issued if  in the unlikely event our products arrive damaged or the customer is dissatisfied. Damage or dissatisfaction must be reported within 48 hrs of receiving the goods. Goods must be returned within 14 days unused and in original packaging. No refunds are given for postage costs unless goods arrive damaged
  • We give a 12 month warranty on all of our infrared saunas and blankets from date of purchase. Parts or items will be replaced without charge. After this period charges may be incurred to replace items and parts. This will be at the managements discretion. The 12 month warranty  does not apply where misuse of the item has created malfunction. Improper use is specified in its manual.
  • Replacement can only be issued where malfunction of the heating system has occurred. Also only in instances where malfunction has not been caused by improper use or wear and tear.
  • The warranty on the lithium batteries is 6 months
  • Goods will only be delivered once full payment has been received In the case of paying by cheque, cheques must have cleared before goods can be delivered 
  • Allow 8 days for delivery, though we expect to deliver before this usually within 1 - 2 days
  • All orders are subject to stock status
  • Cheques should be made payable to PJO Enterprises ltd